Responsible Gaming at l89bd

Our Commitment

Playing Responsibly Is Our Priority

At l89bd, we are deeply committed to providing a safe and enjoyable environment for all players across Bangladesh. Online casino and sports betting can be a great source of entertainment, but only when approached with awareness and discipline. Our responsible gaming framework is designed to help every player — from Dhaka to Cox's Bazar — stay in control and make informed decisions.

Gambling is strictly for adults. l89bd enforces a minimum age requirement of 21 years for all registered users. We use verification checks to prevent underage access and actively encourage our community to report any suspected underage gambling activity. Participation in any form of gambling while under 21 is prohibited on our platform.

Problem gambling can have a serious impact on your life, relationships, and finances. Recognizing the early signs and taking action is crucial. l89bd provides a full range of practical tools — including deposit limits, time-out periods, and self-exclusion options — to support players who need help managing their gambling habits. We also signpost external organizations that specialize in gambling support for players in Bangladesh.

Deposit Limits & Financial Controls

Taking control of how much you deposit is one of the most effective ways to keep gambling fun rather than stressful. l89bd lets you configure your own deposit limits directly from your account dashboard. These limits apply across all payment methods including bKash, Nagad, and Rocket.

• Daily deposit limit: Set the maximum amount you can add in a single day.
• Weekly deposit limit: Control your total spending across a 7-day period.
• Monthly deposit limit: A broader cap to keep longer-term finances in check.
• Wager limit: Restrict how much you stake on individual bets or game rounds.

To request a limit increase, a mandatory 7-day cooling-off period applies before the new higher limit takes effect. Decreases take effect immediately. This asymmetric design is intentional — it gives you time to reconsider if you try to raise your limits under pressure.

Self-Exclusion & Time-Out Options

Sometimes the best move is to step away. l89bd offers flexible break options so you can pause your account whenever the game stops being enjoyable. All self-exclusion and time-out requests are processed immediately and cannot be reversed mid-period.

• Time-Out (24 hours to 6 weeks): A temporary break where your account is frozen but not closed.
• Short-term exclusion (1–6 months): Account access suspended, all marketing communications stopped.
• Permanent self-exclusion: We close your account and flag it against re-registration attempts.

To activate self-exclusion, go to Account Settings > Responsible Gaming, or contact our support team directly via email. During any active exclusion period, winnings on games played in breach of the exclusion will be forfeited as per our Terms & Conditions.

Is My Gambling a Problem? Self-Assessment

Answer these questions honestly. If you answer 'yes' to two or more, we strongly encourage you to use our self-exclusion tools or speak to a professional.

• 1Do you spend more money than you planned when gambling?
• 2Have you borrowed money or sold belongings to fund gambling?
• 3Do you feel restless or irritable when you are not gambling?
• 4Have you tried to cut back on gambling but found it difficult?
• 5Has gambling affected your relationships, work, or mental health?

Frequently Asked Questions

Get Help — Contact Our Support Team

If you are struggling with gambling or simply have questions about our responsible gaming tools, our team is ready to help. Reaching out is always the right choice.

• Email Support — [email protected]
• Response Time — Within 2 hours — 24 hours a day, 7 days a week
• Language — English and Bengali support available

All responsible gaming queries are handled with strict confidentiality. You will never be judged for reaching out — we are here to support, not to penalize.