Privacy Policy

1. Introduction

Welcome to l89bd. This Privacy Policy explains how l89bd ("we", "us", or "our") collects, uses, stores, shares, and protects personal information provided by players and visitors who access our online casino and sports betting platform at https://l89bd.one.

By registering an account, accessing our games, or continuing to use the l89bd platform, you confirm that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please discontinue use of our platform immediately.

2. Information We Collect

When you use l89bd, we may collect the following categories of personal data in order to provide you with a safe, personalised, and compliant gaming experience:

• Identity information: full name, date of birth, and national ID or passport number for account verification purposes.
• Contact information: email address, mobile phone number, and residential address (city, district, country — Bangladesh).
• Financial information: payment method details (e.g. bKash account, Nagad wallet, Rocket number), transaction history, deposit and withdrawal records.
• Device and technical data: IP address, browser type, operating system, device identifiers, time zone (Bangladesh Standard Time, UTC+6), and session logs.
• Usage data: pages visited, games played, betting history, bonus redemptions, and interaction patterns on the l89bd platform.
• Communications data: support ticket contents, live chat transcripts, and any correspondence you send to our customer service team.

3. How We Use Your Information

l89bd uses the personal data we collect strictly for legitimate and necessary purposes related to operating our platform and serving our players across Bangladesh. Specifically, your data is used to:

• Create and manage your l89bd account, verify your age (21+ only) and identity, and process your deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other accepted payment channels.
• Deliver the games, sports betting markets, live casino tables, and promotional bonuses available on the l89bd platform.
• Provide responsive customer support via email and live chat, addressing account queries, payment questions, and technical issues in a timely manner.
• Monitor platform activity for fraud prevention, responsible gaming compliance, and the security of all player accounts on l89bd.
• Send you relevant promotional communications, bonus offers, and platform updates — you may opt out of marketing messages at any time by contacting our support team.

4. Cookies and Tracking Technologies

l89bd uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session state, and analyse platform usage. Cookies are small data files stored on your device by your browser. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them or they expire).

You can configure your browser settings to refuse cookies or notify you when cookies are being sent. Please note that disabling certain cookies may affect the functionality and performance of the l89bd platform. Our use of analytics and performance cookies helps us continuously improve the experience for players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all regions of Bangladesh.

5. Sharing of Your Information

l89bd does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Service providers: trusted third-party vendors (payment processors, KYC verification partners, hosting providers, and analytics services) who assist l89bd in delivering its platform. These partners are contractually obligated to handle your data securely and only for the purposes for which it was shared.
• Legal obligations: when required by applicable law, court order, or regulatory authority, we may disclose personal data to the relevant authority. l89bd will notify you of any such disclosure to the extent permitted by law.
• Business transfers: in the event of a merger, acquisition, or sale of l89bd's assets, your personal data may be transferred as part of that transaction. We will notify you via email or a prominent notice on our platform before your data is transferred and becomes subject to a different privacy policy.

6. Data Security

l89bd takes the security of your personal data seriously. We implement SSL encryption across our entire platform, ensuring that all data transmitted between your device and our servers is protected against interception. Our systems are protected by industry-standard firewalls and access controls, and we regularly review our security practices to ensure they remain effective.

Access to your personal data within l89bd is restricted to authorised personnel only, on a strict need-to-know basis. All staff members who have access to personal information are required to adhere to confidentiality obligations. While we implement all reasonable measures to protect your data, no system can guarantee absolute security; we encourage you to use a strong, unique password for your l89bd account and to keep your login credentials confidential at all times.

7. Your Rights and Choices

As a player on l89bd, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: you may request a copy of the personal data that l89bd holds about you at any time, free of charge.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
• Right to erasure: subject to our legal and regulatory record-keeping obligations, you may request deletion of your personal data. Please note that certain account data must be retained for fraud prevention and compliance purposes.
• Right to restrict processing: in certain circumstances, you may ask l89bd to limit the ways in which we process your data while a complaint or query is resolved.

8. Data Retention

l89bd retains personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. Account data is typically retained for a minimum of five years following account closure to meet anti-money laundering and record-keeping obligations. Transaction records and financial data may be retained for longer periods where mandated by law. Non-essential usage data and marketing preferences are reviewed and purged on a regular schedule.

9. Third-Party Links and Services

The l89bd platform may reference or display content associated with third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While these providers power the games available on our platform, l89bd is responsible for the data collected through our own platform interface. Game providers operate under their own privacy and data practices.

l89bd does not control and is not responsible for the privacy practices of payment partners such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you use these services to make transactions on l89bd, their respective privacy policies and terms apply. We strongly encourage you to review the privacy policies of any third-party services you interact with.

10. Children and Age Restrictions

l89bd is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21 years old, you are not permitted to register an account or use any part of the l89bd platform. If we become aware that we have inadvertently collected personal data from a person under 21, we will promptly delete that data and close the associated account. Parents and guardians are encouraged to use parental control tools to prevent underage access to gambling platforms.

11. Changes to This Privacy Policy

l89bd reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or a prominent notice on the platform. Your continued use of l89bd following the publication of any changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how l89bd protects your data. The most current version of this policy will always be available at https://l89bd.one/privacy-policy.